Every consular officer has had to read or listen patiently to seemingly endless complaints about how difficult some customers find the US visa application process to be. But Madam has never, so far in her life, seen a complaint as complex, detailed, thorough and probably even true as that of Mr. Kenneth Best, whose journey in search of a Schengen visa appears to have encompassed nearly all of West and Central Africa and finally resulted in - a visa! Kudos to Mr. Best for his persistence, patience, and grace under extreme aggravation.
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