Quote of the day/week/however long

"Act as if what you do makes a difference. It does."
~William James

Tuesday, October 18, 2016

Don't Tell Them

A recent OIG inspection report on a mid-sized post presented some details on consular procedures not-quite-correctly adhered to and a few other minor problems, but then it finished with an item that warmed every single one of the cockles of Madam's heart:

"The Deputy Consular Chief and non-immigrant visa line officers held monthly adjudication training sessions over lunch. An officer read sample notes drawn from real cases, and others indicated how they would adjudicate the case, then discussed perspectives and reasoning. The exercise provided a relaxed, interactive setting for officers to learn non-immigrant visa regulations, develop interviewing skills, improve the quality of adjudications, and expand their understanding of how local conditions affect consular work."

Wait. What? A consular supervisor scheduling, preparing for, and conducting regular interactive visa adjudication training for line officers? 
Not hiding in his/her office behind an oversized monitor? 
Not lurking outside the front office waiting for the next opportunity to kiss the DCM's shoes (the ambassadorship being currently vacant)?
Not waiting until an officer makes a 'wrong' adjudication decision and then reprimanding her?
Not even doing the Lecture-and-Leave thing, but interacting, encouraging discussion, letting everybody else talk, not even, apparently, making a final announcement about how the case SHOULD have been adjudicated, but letting the people who have to do the work decide.

This is what genuine training is about: guiding intelligent people in non-fear-inducing ways to see what they do, how they do it, and how they might do it even better. Rather than browbeating or expecting them to guess, and God help them if they guess incorrectly.

Well, Madam can't think of a single snarky comment to make about this. Just

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