A somewhat old-school manager, this person also believes unwaveringly that efficiency is not necessarily effectiveness. That is, you can do a lot of stuff very quickly and skillfully, but if it didn't actually need to be done, you just gave up a lot of time, effort and brain cells for nothing.
And then what?
"My deputy CG asked, very reasonably, why we did it that way. After consulting with the senior FSNs, I told him it was because the forms disappeared so quickly: applicants would sometimes take a handful instead of just one. He gave me the long, patient gaze that such an answer deserved. Then he said, 'So then you put out more.'
"I sputtered, 'But they'll be wasted!' And he answered, with far more calm than this idiotic exchange deserved, 'So what?'"
The truth is that nearly every job benefits from exactly the culling that this officer now uses ruthlessly:
Yeah sure. Bring it on.
2. Rearrange the remaining steps into the most logical order, both physically and process-ly.
3. Perform every step only once. This means, as the most obvious example, that if someone checks the documents, they have been checked and they will not be checked again.
4. Make every decision only once.
5. Don't send two people to do a one-person job. One investigator, one passer-back, one waiting room monitor.
6. Whoever starts the job, finishes the job. Cases don't pass from hand to hand; each belongs to a specific individual who becomes the expert on it. This is essential for IV, citizenship and L cases.
7. Always ask yourself, "What if we don't do this at all?" If the answer is, "Nobody will notice or care," then don't do it. If someone complains, then do it only if you can't talk them out of wanting it done.